Refund policy

Thank you for shopping with us! We’re committed to providing a smooth and transparent shipping experience for all our customers. Below you’ll find everything you need to know about how and when your order will arrive.

🌍 Shipping Coverage

We proudly offer free worldwide shipping to over 140 countries, including:

  • United States & Canada

  • United Kingdom & Europe

  • Australia & New Zealand

  • Asia, Middle East, Africa

  • South America

  • And many more…

If you’re unsure whether we ship to your location, feel free to reach out to our support team at casomart@outlook.com.

⏱️ Estimated Delivery Times

We work with a network of reliable logistics partners to ensure timely delivery. Below are our average shipping times:

  • United States & Canada: 5–10 business days

  • International Orders: 10–14 business days (on average)
    (Shipping times may vary depending on your location and customs clearance)

Please note: All orders are processed and shipped within 1–3 business days from the time your order is placed.

📦 Order Tracking

Once your order ships, you will receive a tracking number via email, which you can use to track your package in real time. Please allow up to 48 hours for tracking information to update after shipping.

🛃 Customs, Duties & Taxes

We do our best to minimize customs fees for our customers, but:

  • International customers may be subject to customs duties or taxes upon arrival, depending on your country’s regulations.

  • These fees, if applicable, are the responsibility of the customer.

We are not responsible for delays caused by customs clearance processes.

🚚 Shipping Methods

We use trusted shipping carriers such as USPS, UPS, FedEx, DHL, and local partners depending on your destination.

❗ Delays & Exceptions

While we strive to meet our estimated delivery timelines, shipping delays can occasionally occur due to:

  • Holidays or peak seasonal volume

  • Customs inspections

  • Remote or rural delivery locations

  • Unexpected weather or logistical disruptions

In rare cases of excessive delay, we’ll contact you and provide updates or alternative solutions.

🛠️ Incorrect Address Disclaimer

Please make sure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrectly entered addresses.

If you notice a mistake after placing your order, contact us immediately and we’ll do our best to update it before shipping.

💬 Need Help?

If you have any questions about your order or shipping status, don’t hesitate to contact our customer support team at support@casodeals.com. We're here to help!